Your Privacy Is Our Responsibility

This Privacy Policy ("Policy") describes how 77v7 ("we", "us", "platform") collects, uses, stores, and protects your personal information when you use our website 77v7.lat. This policy applies to all users in Bangladesh.

By using our services, you are considered to have agreed to the terms of this privacy policy. If you have any questions, contact us at [email protected].

What Data We Collect

To manage your account at 77v7, improve service quality, and ensure a safe environment, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name and date of birth — for age verification
• Email address — for communication and account security
• Mobile number — for transaction verification and quick support
• Banking information (bKash, Nagad, Rocket, Upay number or bank account details) — for processing financial transactions
• Identity verification documents (national ID or passport information) — for secure account verification where applicable

1.2 Automatically Collected Information

• IP address and approximate location data
• Browser and device type, operating system version
• Visit times, pages viewed, and session duration on the site
• Data collected from cookies and similar tracking technologies
• Game history, betting activity, and account transaction records

Cookies and Tracking Technologies

77v7 uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help us improve service quality and make your experience smoother.

2.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect data to analyse site usage and improve services.

You can control or delete cookies through your browser settings. However, disabling certain essential cookies may affect your ability to use some features of the site.

How Your Information Is Used

Collected information is used for the following purposes:

3.1 Core Service Operations

• Account creation, verification, and management
• Processing deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, and bank transfer
• Providing gaming services and storing game history
• Delivering bonus and promotional benefits
• Calculating weekly cashback in the VIP program

3.2 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Age verification (confirming 21+)
• Enforcing responsible gaming policies
• Maintaining records for dispute resolution and audits

3.3 Service Improvement and Communication

• Analysing and improving platform performance
• Sending notifications about important account updates or transactions
• Providing customer support — via 24/7 live chat and email
• Creating a personalised gaming experience

Sharing Data with Third Parties

77v7 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

• Payment Processing Providers: Shared with payment service providers such as bKash, Nagad, Rocket, Upay, and associated banks, solely for the purpose of completing transactions.
• Technology Service Partners: Shared with providers of server hosting, cloud storage, and security analysis services, who are bound to comply with our privacy standards.
• Legal Obligations: The minimum necessary information may be provided in response to a court order or a lawful request from a law enforcement agency.
• Business Changes: In the event of a change in company ownership or a merger, data may be transferred with prior notice.

Security Measures

77v7 applies industry-standard security technologies to protect your information. The key components of our security framework are:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted, making it unreadable to third parties.
• Secure Data Storage: Sensitive information is stored using hashing and encryption.
• Access Control: Only authorised personnel can access your information, and only for specific purposes.
• Regular Security Audits: System vulnerabilities are regularly identified and addressed.
• Firewall and Intrusion Detection: Unauthorised access attempts are automatically detected and blocked.

However, no method of transmitting or storing data over the internet can be guaranteed to be completely secure. We strive for the highest level of protection, but absolute security cannot be guaranteed.

Data Retention Period

We retain your information for as long as your account is active or as needed to provide our services. Even after an account is closed, some information may be kept for the following reasons:

• Meeting legal obligations and fulfilling regulatory requirements
• Retaining financial transaction records — for a defined period as required by applicable law
• Fraud prevention and security-related data
• Records required for dispute resolution

After the defined period, data is securely deleted or anonymised.

User Rights

As a user of 77v7, you have the following rights regarding your personal information:

7.1 Right to Access and Correct Information

You may at any time view the information stored in your account and request corrections to any inaccurate data.

7.2 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal or regulatory obligations.

7.3 Right to Object to Data Processing

You may object to the use of your information for specific purposes, particularly in the case of marketing communications.

7.4 Right to Data Portability

You may request your information in a structured, machine-readable format.

Your Role in Account Security

You also play an important role in keeping your account secure. We recommend following the guidelines below:

• Use a strong, unique password that you do not use on any other site.
• Do not share your login credentials (username and password) with anyone.
• Log out properly after using the site, especially on shared devices.
• If you notice any suspicious activity on your account, inform us immediately.
• Always keep your registered mobile number and email address up to date.

Privacy of Minors

77v7 is a platform exclusively for users aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is a mandatory step during account registration.

If we become aware that a minor's information is in our system, that account will be immediately closed and the information deleted.

Links to External Websites

The 77v7 website may contain links to third-party websites. We are not responsible for the privacy policies or data collection practices of those external sites. We recommend reading the privacy policy of any external site before clicking its link.

Changes to the Policy

77v7 may update this privacy policy from time to time. For significant changes, we will:

• Update the date at the top of the policy.
• Send a notice to your registered email for important changes.
• Occasionally display a notice in a prominent location on the site.

Continued use of the site after a policy update will be considered acceptance of the new terms. We therefore recommend checking this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Get help in Bengali and English through the site's 24/7 live chat service.

We take every complaint seriously and aim to respond as quickly as possible.